D’Agostino Terms & Conditions

Last updated March 12, 2025

These D’Agostino Wine Online Store Terms of Service (these “TOS”) are entered into between you and D’AG Wine, LLC. (“D’AG”) and govern your access to and use of the D’AG brands’ websites through which you may purchase any of D’AG’s products (collectively, the “Online Store Sites”), including any content, functionality and services offered on or through the Online Store Sites, whether as a guest or a registered user.

These TOS apply to all persons who visit any of the Online Store Sites ("Visitors"), regardless of a Visitor’s purpose, use, or amount of use. In these TOS, "you" and "your" refer to each Visitor and his or her agents (unless the context requires otherwise), and "we", "us" and "our" refer collectively to D’AG.

All capitalized but undefined terms in these TOS will have the meanings assigned to them in the Terms & Conditions. 

Accessibility of Our Online Store Sites

Online Store Sites and Services Intended for Persons Aged 21 or Older Only

We and the retailers who sell our products make every effort to ensure that alcoholic beverages are not sold or delivered to anyone who is under the age of 21. By using this Online Store Site, you represent to us that you are over the age of 21. Also, the retailers who sell our products work diligently to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. By using the Online Store Sites, you represent to us that the person placing an order, receiving a shipment or delivery of alcoholic beverages from us (where permitted) is over the age of 21. You also represent to us that any alcohol purchased from this Online Store Site is intended for personal consumption and not for resale.

Your Account

You may create a personal account to place an order using the Online Store Site. You have the ability to purchase on our site without creating an account; however, you will need to reenter your personal information each time you use our site in order to make a purchase.

If you create an account, you may be asked or required to provide your personally identifiable information, such as your name, address, phone number or email address (“Personal Information”). Please see our Privacy Policy for more information on how we protect your Personal Information.

If you create an online account, you agree to provide truthful, accurate and complete information about yourself as prompted by the online or mobile forms. If we have reasonable grounds (as determined by us in our sole discretion) to suspect that the Personal Information you provide for opt-in or registration purposes is untrue, inaccurate or incomplete, we have the right to refuse, with or without notice, any and all current or future requests you make through the Online Store Sites and/or to suspend or terminate your account.

We shall have no liability associated with or arising from your failure to maintain accurate Personal Information in connection with your account, including, but not limited to, your failure to receive critical information about D’AG and/or the Online Store Sites.

Your selection and use of an account username and password, and any other information required for security access and authentication purposes, are subject to these TOS. You agree not to share your username, password and any security-related information with anyone. You are responsible for all use of your account and for ensuring that access to and use of your account complies fully with these TOS. You acknowledge and agree that any use of your account through your username, password and security information shall be deemed to be your actions, which we may rely upon. You are responsible for protecting the confidentiality and security of your account.

Errors on Our Online Store Sites

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and we (solely with respect to orders for merchandise products) and the retailers of our products have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund or other promotional offer or containing any incorrect information or typographical errors. Retailers have the right to refuse or cancel any such orders, whether or not the order has been confirmed and/or your credit card charged.

Product Orders Using Our Sites

Please be informed that processing order payments and order fulfillment is conducted through a third-party retailer.

D’AG does not engage in the sale, offer to sell, or solicitation of alcohol sales on any of its Sites, including this Online Store Site. D’AG promotes its wines on its website and provides a service that allows you to search online for wines available for purchase by licensed alcohol retailers. You can learn about our wines, including their prices, on our Sites. The actual purchase of wine is made directly from the retailers of our products. If you decide to buy wine, the payment is made to the retailer, who then fulfills your order, including the delivery of the purchased wine. This setup is not intended to facilitate any improper inducements by manufacturers, importers, suppliers, wholesalers, or distributors of wine to retailers of alcoholic beverages or any exclusionary practices by alcoholic beverage licensees. The availability of this service may be limited or restricted in specific locations due to local laws or other regulations.

Where the wine can be shipped

Wine can be shipped to all states in the US, except for Alabama, Arkansas,Michigan, Mississippi, North Dakota, South Carolina, South Dakota, Tennessee, Virginia, Utah. NOTE: ALL SHIPMENTS CONTAINING ALCOHOL REQUIRE AN ADULT (21 YEARS OR OLDER) SIGNATURE UPON DELIVERY!

Please plan accordingly by providing a shipping address and date when someone 21 years or older will be available to sign for the package and ensure you have a valid form of ID on hand.

Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you cannot be at home during regular business hours, consider having it shipped to your workplace or choosing to have your shipment held at the nearest FedEx or UPS pick-up location.

Wine will not be delivered to a visibly intoxicated person.

Shipping Timeframe & Tracking:

Retailers aim to fulfill and ship all orders within 1-3 business days after the order is placed. Fulfillment time depends on the time of day and day of the week the order is placed. Customers will be notified of any product out-of-stock issues or potential delays due to weather.

You will receive an email notification with tracking information once your package is labeled and sent into the mail stream.

Orders are shipped from fulfillment centers in CT, FL, and NY and generally take 1-7 days for delivery when shipped ground. Orders to Oklahoma and Texas may take slightly longer due to the use of local carriers in those states.

If it has been over three business days and you haven't received a tracking email, don't hesitate to contact orders@dagwine.com for assistance.

We recommend that customers on the West Coast place orders early in the week to reduce the likelihood of orders sitting in a shipping warehouse over the weekend.

SHIPPING CARRIERS

Designated retailers hold no liability for wine damaged due to poor weather during transport or delayed delivery. Please check weather conditions before ordering and ensure someone will be available to receive the wine upon delivery. The most common cause of damaged wine is multiple delivery attempts. Monitor your package tracking to ensure on-time delivery.

THE SALE OF ALCOHOLIC BEVERAGES

All orders are fulfilled by licensed retailers which sell alcoholic beverages. Neither those licensed retailers nor D’AG sell alcohol to persons under the age of 21. By using this site you swear and affirm and represent to us that you are over the legal age required to buy alcoholic beverages and products and YOU ARE PURCHASING SOLELY FOR (i) SELF CONSUMPTION OR (ii) GIFTING TO A PERSON IN THE U.S. WHO IS AT LEAST 21 YEARS OLD. YOU ALSO AFFIRM THAT THE STATE IN WHICH YOU ARE ORDERING AND THE STATE TO WHICH YOU ARE ASKING US TO DELIVER PERMIT THE SALE AND DELIVERY.

We will rely upon the foregoing representations, and if we are held liable in the event that your representations are not true, and in such case, you hereby agree to indemnify us and/or reimburse us and the retailer(s) that sold the alcohol products and be responsible for all costs, expenses (including legal fees) and damages we and the retailer(s) suffer or incur.

All orders placed on the our website are subject to acceptance and shipment by a licensed liquor retail store in our network, and no order is deemed to be accepted by such licensed liquor store until the order is shipped by the retailer. Pursuant to applicable laws and regulations, the liquor store may refuse to accept or fulfill your order for any reason, including, among others, the occurrence of a technological mistake or “glitch” in the transmission of pricing to the customer over the website. Therefore, no contractual or other obligation to sell and ship the bottle(s) ordered via dagwine.com platform attaches or is final or binding on the licensed retailer unless and until a licensed retailer accepts and ships the order to the you (or the intended recipient, even if your credit or debit card is authorized or actually charged at the time of order placement or thereafter; in the event of that situation, the customer’s credit or debit card shall be credited back in full.

By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from the licensed retailer is at least 21 years old. You also agree that you are not permitted to resell alcohol purchased. If you cannot make these affirmations and representations or you do not agree with all of these conditions of use, you are not to use this site.

The sale of these alcoholic beverages will be shown in your bank statement as “BEVSTACK-WINE/LIQR”.

Customer Service and Return Policy

WINE PRODUCTS

If you are dissatisfied with your wine product order, contact orders@dagwine.com to explain why. All customer service issues will be addressed within 24 hours.

RETURNS

All sales are final and returns and exchanges are not accepted.

MISSING, INCORRECT, OR DAMAGED GOODS

Due to U.S. state laws governing the shipment of alcohol, we cannot accept returns of damaged or defective items. However, if your item arrives damaged or defective, you may request a refund or replacement by emailing us at orders@dagwine.com within 3 days of receiving your order, with clear photos or videos of the damaged or defective product as proof.

Once we receive and review the proof, we will notify you via email of the approval or rejection of your refund or replacement request.

FAILURE TO DELIVER

If you enter an incorrect delivery address in connection with your order, or otherwise fail to sign for you order upon deliver, email us at orders@dagwine.com.  If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and a $ restocking fee. 

REFUNDS AND EXCHANGES

We do not offer exchanges. We only replace or refund items if they are defective or damaged. If you need to return a defective or damaged item, send us an email at orders@dagwine.com. Once your return or damaged or defective goods is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.