FAQ
Welcome to our Frequently Asked Questions (FAQ) page!
Here you'll find answers to common questions about our products/services. If you're looking for quick answers or need clarification, you're in the right place. Browse through the list of questions below to find what you're looking for or use the search function to quickly locate information. Can't find what you need? Don't hesitate to contact us for further assistance. We're here to help!
Where do you ship?
We ship to the following states: Alaska, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, Texas, Vermont, Washington, West Virginia, Wisconsin, and Wyoming. Sorry, we cannot ship to dry counties.
Where can I buy D’Agostino Wine in person?
See our Retail/Restaurant page for finding D’Agostino Wine near you.
How can I track my order?
You will receive an email with your tracking number once it has been fulfilled. If you did not receive your the email within 10 minutes, please check your promotions, junk, and spam folders.
What are the estimated shipping times?
The fulfillment time in the warehouse from the order being created in the system to leave the warehouse is 1-7 business days. Orders to Oklahama and Texas may take longer due to local delivery regulations.
Do I need to be home to receive my order?
Someone 21+ with a photo id must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order is returned. Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your shipment during normal business hours, we recommend having it shipped to your place of work, or opting to have your shipment held at the nearest pick-up location.
Can I ship to a P.O. Box or military address?
Orders cannot be shipped to an APO, FPO, DPO or P.O. Box.
When do orders ship?
Our network of retailers fulfill orders Monday through Friday, 9am-5pm. Orders are not fulfilled on holidays and weekends.
What is the refund policy?
All orders are final and returns or exchanges are not accepted. However, if you receive your order and it has been damaged during shipment, the goods you received does not match your order, or there is anything missing from your order, email us at orders@dagwine.com within 3 days of receiving the shipment with a description of the damages or incorrect items and you must include pictures. We replace or refund items if they are defective or damaged.
Once the evidence of the damaged or incorrect goods is received and inspected or an undeliverable item is returned, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund or replacement. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Can I return my product?
Unfortunately, we are currently unable to accept returns. Please reach out to Customer Service if you have issues with your order.
My product arrived damaged. What should I do?
Please reach out to our Customer Service team with a picture of the damage and they will assist you.
How old do I have to be to place an order?
All customers must be at least 21 years old.
I ordered multiple products but only received some of them. What happens next?
Please reach out to Customer Service with your order number for assistance.
Do you ship internationally?
Sorry, not at this time.